Prices and Payment conditions

The prices of the packages are conditioned by the number of customers, the type of accommodation, additional equipment, supporting transport and other requests as part of the customized program for the clients.

 Payment is made by invoice

 Payment must be made in the currency in which the quote is given. For (group) packages an advance payment of 50% of the total booking value must be made latest 45 days before the group’s date of arrival, and the remainder must be paid within 14 days of the date of invoice, but no later than 14 days before arrival.

 Validity of registration

Your registration will become valid upon receipt of the registration confirmation from Mountain Experience office. If no approval was received within 72 hours, please contact the Mountain Experiene office by phone 38978277585 or 38978277586.

Cancellation conditions

You can change your travel plans up to 45 days before departure, with no fees.

Cancellations of bookings (in whole or in part) will only be accepted in writing (letter or e-mail), quoting the name(s) of the passenger(s) or group name, travel dates, services to be cancelled (incl. hotel name where applicable) and the reference/booking number quoted by Mountain Experience at the time of booking.

The client is entitled to cancel a Tour by e-mail (and only by e-mail) addressed to the Mountain Experience, at the following conditions:

1. 100% (a hundred per cent) of the Tour Price will be refunded by the agency if the cancellation is notified up to 45 (forty five) days before the start of the tour.
2. 75% (seventy-five per cent) of the Tour Price will be refunded by the agency if the cancellation is notified between 44 (forty four) and 30 (thirty) days before the start of the Tour;
3. 50% (fifty per cent) of the Tour Price will be refunded by the agency if the cancellation refunded if the cancellation is notified between 29 (twenty-nine) and a15 (fifteen) days before the start of the Tour;
4. 25% (twenty five per cent) of the Tour Price will be refunded if the cancellation is notified in writing by email to the agency between 14 (fourteen )and 7 (seven) days before the start of the Tour;
5. 0% (zero per cent) of the Tour Price will be refunded if the cancellation is notified in writing by email to the agency less than 7(seven) days before the start of the Tour;
6. If, in any of the above situations, the agency demonstrates that it has incurred unrecoupable costs for the performance of the tour and these costs are not covered by the non-refunded part of the Tour Price, the agency shall be entitled to invoice these costs to the clients/ tour operator.

Insurance

It is mandatory  to have the appropriate insurance  for the sports of  hiking, biking, climbing, skiing which includes search and rescue, hospitalization and surgeries. It is recommended to have cargo insurance as well as dedicated insurance that covers the value of the equipment.

 Taking responsibility

Going on a trip involves signing a form – waiver that the nature of the adventure activity is understood, as well as the existing risks, taking personal responsibility for the chosen activity on the mountain. By signing a waiver, participants accept personal responsibility for these risks.